Terms of Service
Last updated: 10 June 2026
1. Agreement
By accessing or using ArturaOS ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. "You" refers to the business entity or individual that registers an account.
2. Description of Service
ArturaOS provides a cloud-based salon management platform including appointment scheduling, client management, invoicing, analytics, and online booking capabilities. The Service is provided on a subscription basis.
3. Account responsibilities
- You are responsible for maintaining the security of your account credentials.
- You must provide accurate and complete registration information.
- You must not share your account with unauthorized third parties.
- You are responsible for all activity that occurs under your account.
- Notify us immediately at security@arturaos.com of any unauthorized access.
4. Acceptable use
You may not use the Service to:
- Violate any applicable laws or regulations
- Process personal data without appropriate legal basis under GDPR
- Transmit spam, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Scrape, reverse-engineer, or resell the Service
- Exceed API rate limits or place unreasonable load on infrastructure
5. Data processing
You act as the data controller for personal data you enter into ArturaOS. We act as your data processor and process data only on your documented instructions. A Data Processing Agreement (DPA) is available on request and required for GDPR compliance.
You are solely responsible for:
- Obtaining valid legal bases for processing your clients' data
- Responding to data subject rights requests from your clients
- Maintaining appropriate consent records
6. Subscription and payment
- Subscriptions are billed monthly or annually in advance.
- Prices are listed in EUR and may change with 30 days' notice.
- Refunds are provided on a case-by-case basis within 14 days of purchase.
- Unpaid accounts are suspended after 14 days and deleted after 90 days.
7. Service availability
We target 99.5% monthly uptime. Scheduled maintenance is announced at least 48 hours in advance. We are not liable for downtime caused by third-party services, force majeure, or factors outside our control.
8. Intellectual property
ArturaOS and its underlying software, design, and documentation are our exclusive property. You retain ownership of all data you enter into the Service. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription period.
9. Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALONCRM IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
10. Termination
Either party may terminate with 30 days' written notice. We may terminate immediately for material breach of these Terms. Upon termination, you have 30 days to export your data before it is permanently deleted.
11. Governing law
These Terms are governed by German law. Disputes shall be resolved in the courts of Baden-Württemberg, Germany.
12. Changes
We may update these Terms with 30 days' notice. Continued use after the effective date constitutes acceptance.